Derrick’s Desktops — Service Booking, Payment, Travel & Cancellation Policy

Appointments are not considered fully secured until all required booking information & applicable payment requirements have been completed.

Customers must provide accurate contact information, service details & service address when applicable.

Derrick's Desktops may contact the customer before the appointment to verify service details, equipment, location, accessibility or other information necessary to complete the requested service.

All scheduled services require a minimum deposit equal to 50% of the service amount unless the service is paid in full upfront.

The required deposit must be received no later than 2 hours before the scheduled appointment time.

The deposit is applied toward the customer's total service balance & is not an additional charge.

Example: If a service costs $200, the minimum required deposit is $100.

Any applicable mileage/travel charge is added on top of the minimum deposit & does not reduce the required 50% service deposit. For example — Service: $200 · Required 50% deposit: $100 · Applicable mileage/travel fee: $25 · Minimum amount due before appointment: $125.

The remaining service balance is due according to the payment terms below.

For appointments booked more than 2 hours in advance, the required deposit or full payment must be received at least 2 hours before the scheduled appointment.

If the required payment has not been received by that deadline, Derrick's Desktops may: add a late booking/payment fee; place the appointment on hold; release the appointment time; reschedule the appointment; or cancel the appointment.

Appointment availability is not guaranteed once the deposit deadline has been missed.

The standard 2-hour deposit deadline does not apply to qualifying same-day appointments when there is not sufficient time to meet the normal payment window.

Same-day appointments must instead be paid in full at the start of the service before work begins.

The amount due includes: full service charge; applicable mileage/travel fees; approved add-ons; required materials or hardware being charged at the time of service; & any other charges disclosed & approved before work begins.

Derrick's Desktops may require payment before traveling to certain same-day appointments when substantial travel, special materials or other circumstances make advance payment necessary.

Unless the service was paid in full beforehand, any remaining balance is due upon completion of the service unless another payment arrangement was approved in advance.

Additional services, labor, materials, hardware or requested work that was not included in the original booking may increase the final balance.

The customer will be informed when reasonably possible before additional billable work is performed.

Applicable mileage/travel charges are separate from the base service price.

For eligible in-home services, the standard service area includes the established included travel radius. Travel beyond the included radius may incur additional mileage charges.

Customers located outside the Dallas–Fort Worth Metroplex may be charged a higher out-of-area travel rate than customers located within the normal DFW service area.

Applicable mileage/travel charges will be calculated using the customer's validated service address.

When mileage applies, the full mileage/travel charge is added on top of the required 50% service deposit. Mileage fees do not count toward satisfying the required service deposit.

Unusually long-distance appointments or locations outside the normal service area may require a custom quote or additional approval before the appointment is confirmed.

Customers should cancel or reschedule at least 24 hours before the scheduled appointment whenever possible.

Cancellations, rescheduling requests or appointment changes made within 24 hours of the scheduled appointment may result in the deposit becoming non-refundable or being applied toward cancellation/rescheduling fees.

Repeated cancellations or rescheduling may require full payment before a future appointment can be booked.

Derrick's Desktops reserves the right to waive or modify cancellation fees when appropriate.

Customers should be available & prepared at the scheduled appointment time.

If the customer is more than 15 minutes late, unavailable, unable to provide access to the service location or otherwise prevents the service from beginning, Derrick's Desktops may: shorten the service to remain within the scheduled appointment window; reschedule the service; apply additional charges where appropriate; or treat the appointment as a cancellation or no-show.

Failure to appear, provide access or communicate within a reasonable period after the scheduled appointment may be considered a no-show.

No-shows may be responsible for up to 100% of the scheduled service amount, including applicable mileage/travel charges.

Any deposit already paid may be applied toward the no-show balance.

Displayed prices represent the standard price or starting price for the selected service unless otherwise stated.

Final pricing may vary depending on: complexity of the requested work; equipment or device condition; additional labor; materials; hardware; components; cable length or routing; service location; mileage/travel; specialty installation requirements; customer-requested additions; & conditions discovered during the service.

Any significant change to the expected price should be communicated to the customer before additional billable work is performed whenever reasonably possible.

Services marked Request Quote, Starting At or otherwise requiring evaluation may not have a final price until Derrick's Desktops reviews the requested work.

Quotes may account for labor, parts, shipping, taxes, materials, travel, installation conditions, availability & other relevant costs.

Unless otherwise stated, quotes may be valid for a limited period due to changing pricing & availability.

A deposit may be required before parts are ordered or work is scheduled.

Custom PC builds, specialty equipment & special-order products may have separate deposit or payment requirements based on the cost of components & scope of work.

Parts are generally purchased after the required deposit or payment has been received.

Component availability & pricing may change before payment is received.

Any approved component substitution should be communicated to & approved by the customer when it materially changes the build.

Labor, setup, testing, software configuration, accessories, delivery, shipping & other services may be separately itemized where applicable.

Work outside the original service configuration may result in additional charges.

When possible, Derrick's Desktops will explain the additional work & pricing before proceeding.

Significant changes in scope may require a separate quote or follow-up appointment.

Payment must be completed using an accepted payment method provided through Derrick's Desktops.

Payment processing may be provided through third-party payment processors.

An appointment should not be marked as paid or confirmed based solely on a payment screen being opened. Payment must be successfully completed & verified.

Displayed service durations are estimates & may vary based on the condition of the equipment, installation environment, troubleshooting required, additional customer requests or circumstances outside Derrick's Desktops' reasonable control.

Additional time may result in additional charges when the service exceeds the work included in the original booking.

Customers are responsible for: providing accurate booking information; selecting the correct service to the best of their ability; providing a valid service address when required; providing safe & reasonable access to the work area; disclosing known equipment or property issues relevant to the service; backing up important data before computer repair, upgrades or troubleshooting when possible; & paying required deposits, travel charges & balances by their applicable deadlines.

Customers should use the contact information associated with Derrick's Desktops when requesting appointment changes, cancellations or service assistance.

Customers are responsible for ensuring that the phone number & email address provided during booking are accurate so appointment confirmations, payment notices & service updates can be received.

By booking an appointment, paying a deposit, paying for a service or authorizing Derrick's Desktops to begin work, the customer acknowledges that they have reviewed & accepted this policy.

Derrick's Desktops may update this policy when business practices, pricing, service areas or payment requirements change.

The version of the policy applicable to the customer's appointment is the version presented or linked during the applicable booking or checkout process.